Answers to your common questions
Are there any Section 8 homes available?
Citadel Property Management does not work with housing assistance.
How do I see a home that I'm interested in?
If it is one of the homes that we manage or is listed, call us at 720-394-7213 and we can make the arrangements for you to see the house.
How long are your leases?
Most of the properties we manage are leased for 12 months or more. However some of our properties offer a 2-year lease. There is a holdover clause in our lease which will allow a month-to-month tenancy if agreeable to both parties at the end of the lease term.
What are your office hours?
Our office is open 9 a.m. to 5 p.m., Monday through Friday, noon to 3 p.m. Saturday and Sunday. However, you may call for information 24 hours a day at 720-394-7213, and you can always contact us by email or text.
When should I begin looking for a home to rent?
Rental homes throughout the Denver metro area are in very high demand. We suggest you begin your search at least 30 days in advance, and once you find the property you like you should immediately apply for it.
What documents do I need to submit with my application?
To expedite processing your request we suggest that you send us proof of income and all information that may help us overcome objections regarding credit. Documents are often helpful in providing solutions to questions you may know will come up.
What if I can’t come to your office to submit my application?
We would love to meet you in person and get to know you better and will arrange to meet you at the property of a local coffee shop. You can fax the application and all other documents to us at 866-703-3484 or scan to the following email address: Heidi.email@example.com. Please call us at 720-394-7213 to confirm that we have received it. You may also mail it to us at Citadel Property Management, P.O. Box 632106, Littleton, CO 80163.
Can I submit an application on a home that I haven't seen?
Yes, only if you live out of state. EACH applicant over 18 years of age who will be residing in the rental property must personally view the rental property prior to submitting a rental application.
Do I need to call in to see if my application has been approved?
It is not necessary. We will call you the moment your application is approved or denied. Your application is processed with the highest priority.
Do you take co-signers?
We do not accept non-occupant co-signers.
Does my application take the home off the market?
No, it doesn't. Our homes are very desirable. We process the applications in a timely manner. We highly recommend that you go over the rental application twice, and fill out all information requested. Because if we are unable to verify any of the information contained on the rental application, it will delay the whole process and someone else might beat you to the house.
How long can a home be held for me?
A home can be held only when the rental agreement has been fully executed, the earnest deposit received. Then the rental property will be taken off the rental market and reserved for you. At this point, other potential applicant(s) will be turned away.
How long does it take to get a response after I turn in an application?
We process the applications within 24 hours, on a first-qualified basis and do so without haste depending on how quickly your employment and landlord references are able to respond.
I'm self-employed. What do I need to provide with my application?
If you are self-employed you will need to provide tax returns for the past two years or verification of income through bank statements. You will also need to provide a valid business license in good standing.
Is insurance provided?
The home itself is insured against fire, flood, storms, etc. However, your personal belongings are not. We require that all our residents obtain renters insurance from their local agent. Rental insurance will need to include liability with a minimum of $300,000.
We're engaged but not married. Do we need to submit separate applications?
Yes. All persons over the age of 18 must submit a separate application.
What are your qualifications?
All applicants pass through a screening process:
Income level: You should have a gross income of approximately three times the monthly rent amount. In order to qualify for one of our rental properties, we require a debt-to-income ratio of 40. For example:
Married couples and related residents over 18 may combine income. All non-related persons should apply individually. We must be able to verify employment history. If you are self-employed, we will need tax returns for the last two years or verification of bank statements.
Credit and rental history: You have to satisfy the landlord that you are not a risk. You must satisfy the landlord that you will always pay the rent on time. When you submit a complete rental application and all the documents we have asked for, we will be able to talk to the owner and offer solutions to overcome those issues in the best way.
We run an extensive credit and background check on all of our rental applicants over the age of 21 who will be residing in the property. We consider applicants who have lost their homes to foreclosure or short sale. However, we do not accept applicants with evictions/judgments or rental collections during the past two years. We also do not accept applicants in open bankruptcy or a bankruptcy that has been dismissed. Discharged Bankruptcies are considered on case-by-case reviews.
Occupancy: The number of occupants may not exceed two persons per bedroom.
What do I do if I am declined?
If this occurs we will notify you immediately so you can continue your search.
What do I need to do after I'm approved?
Within two (2) business days of approval of your application, you must arrange a time to sign your lease and deliver your earnest deposit. Until such time, the home will remain on the market and backup applications will be accepted.
What if I have some concerns about the home I'm interested in?
We offer 24/7 services! Call us at 720-394-7213 and let us know what your concerns are, and we will address it for you in a timely manner and get them resolved to your utmost satisfaction.
Do you accept pets?
Policies on pets vary according to the homeowner. However, none of our homes permit the following breeds of dogs: Pit Bull, Dobermans, Rottweiler, Chow, and German Shepard. (Exception: assistive animals) Pet policies are strictly enforced. No cats allowed in any of our properties.
Do pets cost extra?
There is a $500.00 pet deposit. $250.00 is non-refundable. Depending on the homeowner, some may ask for more rent per pet per month. Some owners require pet insurance.
How many pets are allowed?
No more than two (2) pets are permitted in each home unless approved by property owner.
What happens if I don't disclose a pet?
Pets that are not disclosed at time of move-in or during the lease period will result in an automatic lease termination and all deposits will be forfeited. If you wish to acquire a pet during your lease agreement, property owner must approve pet and a pet deposit will be required. Your lease agreement will require an addendum identifying the pet and must be signed by tenant(s) and landlord(s).
Dollars and Cents
Are utilities included in the price of the rent?
In a single family detached home, you are almost always responsible for the utilities (electric, water, sewer, gas, telephone, cable, etc.). In a townhouse, condo or apartment, the policies on utilities vary by each individual home.
How are maintenance issues handled?
We have a full-time maintenance company that facilitates our maintenance issues. Tenants will process their maintenance request through the web portal. The tenant will not be responsible for any health and safety-related repairs. Tenant will be responsible for repairs that are needed as a result of tenant neglect or abuse. Repairs will be handled within 48 hours unless it’s an emergency. If it is a problem related to gas, carbon monoxide or fire, please call 911 immediately.
Is the $35 Application Fee per Applicant or per Home?
We require a payment of $35.00 per applicant over the age of 18, which is to be used to screen the applicant with respect to credit history and other background information. This fee is paid directly to the third-party tenant screening provider online.
Is the security deposit refundable?
Yes, unless otherwise specified in the leasing agreement — provided that the home is left in the same condition as it was when it was delivered to you less normal wear and tear. Deposits are refundable 30 business days from the date of move out minus any damages. You will be given a written breakdown of the refund.
What are my total move-in costs?
Your move-in costs will typically consist of: the first month's rent, security deposit, and pet deposit (if applicable).